Shipping policy
Welcome to Leuon. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Time
- Estimated delivery time is 7–15 business days, depending on your location.
- Delivery times are estimates and may vary due to customs, weather, holidays, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. Leuon is not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.
Shipping Delays
Although we strive to deliver your order within the estimated timeframe, unexpected delays may occur. We appreciate your patience and understanding.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about your order or our shipping policy, please contact our support team through our Contact Us page or by email. We aim to respond within 24–48 business hours.
Thank you for choosing Leuon. We appreciate your trust and look forward to serving you!